Return & Exchanges

Return Policy for averagee.shop

Introduction

At averagee.shop, we are committed to providing our customers with top-quality products and exceptional service. We understand that occasionally a product may not meet your expectations. This return policy outlines the procedures and conditions for returning products purchased through our website.

Eligibility for Returns

Customers may be eligible for a return under the following conditions:

The return request is made within 14 days via our customer support from the date the customer receives the product. Customers receive detailed instructions along with a return label. This label must be filled out and securely packed with the product, noting the order number on the label.

Return Process

To initiate a return, customers should follow these steps:

a. Pack the product securely, ensuring it is fully intact, functional, and includes all original labels and packaging materials.

b. Fill out the provided return label and include it with the product in the return package.

c. Clearly mark the order number on the label.

d. Send the package to the address we provide you.

e. Customers are responsible for covering the return shipping costs and must provide us with a valid tracking number for the returned package. We will process a refund only upon receipt of the returned product and verification of its eligibility.

Refund Process

Upon receiving and verifying the returned product, we will process the refund as follows:

If the return is approved, we will refund the amount via the originally used payment method for the purchase. Please allow 7 business days for the refund to be processed. Order Cancellation Orders can be canceled under the following conditions:

If an order has not yet been shipped or has not been assigned a tracking number, it can be canceled by contacting our customer support team. Once an order has been assigned a tracking number, it cannot be canceled. Please note that we cannot cancel orders already in transit, and customers are responsible for returning unwanted items according to our return policy. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our customer support team via the contact form.

Changes to This Policy

averagee.shop reserves the right to make changes or updates to this return policy as needed. Any revisions will be published on our website, and the date of the last update will be indicated at the beginning of the policy.